All content of this website, including graphics and logo’s remain the sole property of the company, and are not to be copied, reproduced or distributed either in part of full, without our prior written consent. Complaints Procedure In the unlikely event the customer experiences a problem with the service provided by the company, the customer must put their complaint in writing to the Head Office at ShelRhia Ltd, Unit 4 Pennywell Business Centre, Portsmouth Road, Sunderland SR4 9AR. at their earliest opportunity. Upon receipt of this complaint, the company will endeavour to resolve the matter within seven days. Notice of Your Right to Cancel The customer has the right to cancel this contract within fourteen calendar days starting on the day the notice of right to cancel is issued. Should you send your cancellation notice in writing via post, it is recommended you retain proof of postage by a certificate of posting, or recorded delivery slip. We advise that all notice of rights to cancel are sent via email. Notice of cancellation is deemed to be served as soon as it is posted /sent. Work carried out prior to the expiry of the cancellation period: By signing a written estimate, you agree work will commence before the seven day cancellation period expires, and should you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out, including labour at the applicable rate.
Nothing in these terms and conditions is intended to remove your rights regarding the quality of our work, or relating to faulty or mis-described goods that are supplied as part of our service.